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Job Title : Service Designer (NYS Homes and Community Renewal)
Date Posted : November 7, 2017
Type :

Description :

New York State Homes and Community Renewal (HCR) fosters the creation and preservation of high quality affordable housing, while working strategically to revitalize neighborhoods and communities throughout the Empire State. Under the leadership of Governor Andrew M. Cuomo and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low and moderate income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, architecture, finance, law and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement and family-friendly policies.

Position Summary

HCR seeks a highly motivated Service Designer who is eager to apply their expertise to improving the lives of New Yorkers across the state. The agency continuously invests in thinking about how we deliver services to the public and to ensuring that our internal processes are efficient. The goal is to make both public facing and internal operations as customer centered and efficient as possible. 

Responsibilities include but are not limited to:

  • Facilitate user interviews, testing, and workshops to make recommendations regarding how to improve both public facing and internal processes
  • Understand the business, using techniques such as mapping the customer journey
  • Work alongside LEAN team to redesign processes
  • Interact across the agency to build internal capabilities for Design thinking
  • Design and build dashboards/ distill qualitative and quantitative insights for internal performance management and to facilitate transparency with public
  • Assist with the analysis of public facing documentation to ensure clarity of information
  • Prototype and test proposed solutions
  • Work with colleagues across agency to help implement proposed solutions including recommendations on the change management process

Requirements:

  • Masters in related field
  • 3 years of experience; government experience desired
  • Good listening and communication skills
  • Attention to detail
  • Determination to see a project through
  • Strong problem-solving skills
  • Ability to design to clients’ requirements
  • Track record in working to deadlines and budgets
  • Self-starter
  • Strong team player who has demonstrated capacity for flexibility

This job description is not intended to be all inclusive and employee will be expected to perform other reasonably related duties as assigned.

WHAT WE OFFER:

  • Extensive benefits package including paid leave, excellent health, dental, vision and retirement benefits;
  • Promotional opportunities for dedicated professionals.
  • Salary is 53,700-70,000

TO APPLY, please send resume and cover letter to: Jobopportunities@nyshcr.org

New York State is an Equal Opportunity Employer (EOE)


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